Frequently Asked Questions - e-Savings Accounts 

What is the e-Savings account?
AmTrustDirect’s e-Savings account is a high interest online savings account. The account may be opened with $1. There are no minimum balances. Your account can be accessed anytime and you may link up to 6 external accounts at other financial institutions.

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Do I have to change banks to open an e-Savings account?
No, since the e-Savings account can be linked to an existing account at another financial institution, you can still keep your primary checking account at another bank. Your e-Savings account is a safe and secure home for your savings with an easy to use transfer capability to move money to and from your other accounts.

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What will be the rate on my e-Savings account after the initial 90 day period and will the rate change during the initial 90 day period?
The e-Savings account is a variable rate account and rates are subject to change after the 90 day period. Amtrust Direct has consistently offered rates that are among the best in the country for savings, money market, and CD products. Future e-Savings rates will be based on market conditions and our desire to offer the best possible combination of rates, services, and products for our customers.  Our current regular e-Savings APY is 4.10% on all balances greater than $1 up to $100,000.    

Additionally, while Amtrust may change the introductory e-Savings rate, your account will earn the rate that was in place at the time of account opening for the full 90 days.

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How do I make deposits to and withdrawals from my e-Savings account?
After making your initial deposit by electronic transfer or check, you can link your e-Savings account with up to six accounts that you hold at other institutions. Once a link is set up, you simply login to your account at AmtrustDirect.com where you can easily transfer money between your high interest e-Savings account and your linked accounts at other financial institutions.

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What is a linked external account?
A linked external account is an account that you hold at another financial institution and that you designate for online fund transfers into and out of your e-Savings account. You are permitted to link up to six accounts to your e-Savings account.

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How do I access the External Transfer service?
Our external transfer functionality makes it simple to link your e-Savings account to accounts you own at other banks and easily transfer money into your e-Savings account to take advantage of our great rates.

1. Login from the AmTrust Direct home page.
2. Enter your user ID and password to login to online banking.
3. Click on your e-Savings account from the online banking home page (initially identified as "Checking") to go to the Account History" page.
4. Click the "External Transfer" button on the top of the page. You will be asked to re-enter your social security number and the last four digits of your e-Savings account number to identify yourself as an AmTrust Direct customer.

Please note that if you also have an Amtrust Direct e-Money Market account, you must use your e-Savings account number to log-in to the External Transfer service at least one time.  After using the e-Savings account number to log-in, both your e-Money Market and e-Savings accounts will be accessible together via the External Transfer service using either account to log-in. 

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How do I add or delete a linked external account?
Once you've reached the External Transfer section (see "How do I access the External Account function" above) you can easily add or delete a linked external account.

To add a new external account, click on the "add external account" button and follow the simple steps.

External accounts can be easily removed by clicking the "Remove" button in the next to the account that you want to remove. Please note that once a linked external account is deleted, you cannot re-link it.

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What is the Smart Save-Up Plan?
Make the most of your high interest e-Savings account with the Smart Save-Up Plan.

Watch your money grow with our best Savings Account Interest Rate.

Here's how it works:

• You decide how much you want to save every week, month, etc.
• Money is automatically transferred on a regular basis from your linked external bank account to your AmTrust Direct e-Savings account.
• You can change your Smart Save-Up Plan amount or frequency at any time.

Start saving now. It's that easy!

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What are the transfer frequency options?

One-Time - This transfer will occur only one time.

Weekly - A weekly transfer will recur each week on the day of the week on which the original transfer was scheduled (e.g., every Friday).

Bi-Weekly - A bi-weekly transfer will recur every other week on the day of the week on which the original transfer was scheduled (e.g., every other Tuesday).

Monthly - A monthly transfer will recur each month on the date on which the original transfer was scheduled (e.g., on the 15th of every month).

Quarterly - A quarterly transfer will recur four times per year on the day on which the original transfer was scheduled (e.g., on the 20th of the month, every 3 months).

Annual - An annual transfer will recur each year on the day on which the original transfer was scheduled (e.g., on February 1, every year).

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How do I edit or delete a future one-time transfer or a Smart Save-Up Plan recurring transfer?
Click on the "Transfer Details" button on the Manage my external bank accounts screen.

Edit a future one-time transfer or a Smart Save-Up Plan recurring transfer.

1. Choose "edit" for the Future Scheduled Transfer that you would like to change.
2. Edit your transfer information on the Transfer Funds screen and click "Submit".
3. This process typically takes 2 to 4 business days to complete. You will receive an email confirmation once the edit is complete.

Delete a future one-time transfer or a Smart Save-Up Plan recurring transfer.

1. Choose "delete" for the Future Scheduled Transfer that you would like to cancel.
2. You will be required to confirm the deletion request, click the "Yes" button to confirm the deletion.
3. Your transfer will be deleted immediately. You will also receive an email confirmation.

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Where is the routing number on my check?
To set up linked accounts from other financial institutions, you will need to provide a routing number to AmTrust Direct. Routing numbers expedite the processing of debits and credits between financial institutions.

The sample check below shows where routing numbers can be found on your checks.

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What is the routing number for AmTrust Direct?
AmTrust Direct's routing number is 241070433.

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How long does it take for money I transfer from my e-Savings account to appear in my linked external account?
You can expect money you transfer from your e-Savings account to appear in your external account within two business days. However, the exact timing will depend upon the processes of the other institution.

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How long does it take for my confirmation deposits to show up in my external account?
Confirmation deposits should show up in your external account within one to two business days.

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What is the latest time I can schedule a transfer to occur the next day?
If we receive your transfer request by 6:00 p.m. EST, your transaction will be processed the next business day. If we receive your transfer request after 6 p.m. EST, it will be processed the second business day after you submitted the request.

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Can I link more than one external account?
Yes, you may link up to six external accounts to your e-Savings account.

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How often will I receive a statement?
You will receive a monthly statement by mail for the e-Savings account.

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Does the e-Savings account have fees or minimum balance requirements once the account is opened?
No. Once the account is opened, there are no minimum balance requirements or monthly fees for the e-Savings account. Simply maintain a balance of $0.01 or more, and you will always have access to the benefits that the e-Savings account provides. Additionally, there is no charge for making one-time or recurring transfers into or out of your e-Savings account.

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Can I use an ATM card to access my e-Savings account?
No, ATM transactions are not available for this account. However, the e-Savings account offers account holders easy access to their money through electronic transfers to linked accounts.

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Are there limits on the number of withdrawals or deposits that I can make?
There is no limit on the number of deposits you can make each month. However federal regulations require us to limit the number of withdrawals from the e-Savings account to six per month.

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Are there limits on the dollar amount that I may transfer out of my account?
Yes. For security reasons, electronic transfers out of an e-Savings account are lHow do I add imited to $100,000 per day and $2,500,000 per month.

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What if I get a pop-up blocker message when trying to enter the external transfer service?
Your internet browser's pop-up blocker may be preventing you from accessing our external transfer screens. Please adjust your pop-up blocker to allow access to these screens so that you can take advantage of this service.

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How do I set up my AmTrust Direct e-Savings account as a linked account with another financial institution (example: linking your e-Savings to your Bank of America account)?
When linking your AmTrust Direct e-Savings account to an account at another financial institution, you will need to set-up your e-Savings account type as a "savings" account. Otherwise, any transactions to or from your AmTrust Direct e-Savings account will not be processed.

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