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Using my AmTrust Direct CD account
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Using my AmTrust Direct e-Money Market or e-Savings account
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What is AmTrustDirect.com and who is AmTrust Bank?
AmTrustDirect.com is the online-only division of AmTrust Bank. It is for consumer accounts only. AmTrust Bank enjoys a rich and successful history. Founded in Cleveland, Ohio in 1889 and originally known as Ohio Savings, the bank ended its first year with one office and $20,000 in assets. We have grown to become a national presence in retail banking, mortgage and construction lending, investment and insurance services. We are one of the 20 largest mortgage lenders in the United States, and have more than $17 billion in assets.
In 1989, we purchased Palm Plaza Savings Bank in Boca Raton, Florida, and renamed it AmTrust Bank. Now, in addition to branches in the Cleveland, Akron and Columbus, Ohio markets, there are AmTrust Bank branches throughout southeast Florida. Expansion into Arizona began in 2000, when we opened our first AmTrust Bank branch in the Phoenix area. Since then, additional branches have opened in this burgeoning region, and future expansion is planned.
And in 2007, to better reflect our national presence, we changed our name corporate wide to AmTrust Bank.
Guided by sound and prudent management, we continue to be an industry leader in exceptional products and impeccable service. Throughout our history, we have been nationally recognized for our products, service and commitment to the community.
We were one of the first banks to offer convertible adjustable rate mortgages, fixed rate credit cards and a host of other products. Today, our online banking program and award winning Customer Contact Center offer 24-hour-a-day access, allowing our customers to open new accounts, get up-to-the-minute account information and more.
Back to Top What products are offered at AmTrustDirect.com?
AmTrustDirect.com offers Certificates of Deposit, or CDs, which lock in a guaranteed rate for a certain period of time, and e-Money Market and e-Savings accounts, which are liquid, interest-bearing accounts. Our branches offer some of the highest rates in the country, but you can earn even higher rates at AmTrustDirect.com. You can apply for an e-Money Market, e-Savings or an AmTrust Direct CD account with a minimum deposit of $1,000. Our high-rate CDs are offered in a variety of promotional rate terms ranging from 6-months to 60-months. All deposits are FDIC insured up to $100,000.
Back to TopIs AmTrustDirect.com FDIC insured?
Yes, to the maximum allowed by law. The best way to get an accurate picture of your amount of insurance for all of your accounts with AmTrust is to visit
www.fdic.gov and use their online calculator. This tool takes into account your specific account information with AmTrustDirect. In general, a single deposit account with AmTrust will be insured up to $100,000 and an IRA fund will be insured up to $250,000. If you have more than one account with AmTrust that have different ownership categories (such as individual vs. joint accounts), your total deposits may be insured at higher levels.
Back to Top What is AmTrust Direct's FDIC certification number?
FDIC certification number is 29776.
Back to Top How do I apply for an AmTrustDirect.com account?
Applying for an AmTrustDirect.com CD, e-Money Market or e-Savings account is quick, easy and convenient. The only requirements are a valid tax identification number, United States driver's license, United States postal address and a personal checking or savings account at a U.S. bank. In a few easy steps, you can apply for your account online or by phone. You do not need any special software or hardware. If you have questions, please call our Customer Contact Center at (888) 228-8146.
Back to Top Can I open an AmTrust Direct account by phone?
Our online account opening process is simple, safe, and convenient. However, if you'd prefer to open an account by phone, please call our Customer Contact Center at (888) 228-8146.
Back to Top What documents/information will I need to apply for an AmTrust Direct account?
You will need the documents and information listed below before you start the application:
- Social Security Number
- Valid Driver's License, State-Issued Identification or U.S. Passport
- Email address
- Co-Applicant information, if applicable
- Beneficiary information, if applicable (name and date of birth)
- If you decide to have the interest automatically transferred to an existing AmTrust Checking or Savings account, be prepared to provide the applicable account information (account number and account type).
- To fund your account by electronic transfer from another account, you will need to provide the 9-digit bank routing number and the account number listed on your checks or deposit slips.
The sample check below shows where routing numbers can be found on your checks.
Yes, the following eligibility requirements apply when opening and AmTrust Direct account:
- You must be at least 18 years of age to apply.
- All applications are subject to a review of past account handling and verification of the information provided.
- AmTrust verifies identification and submits new account applications to a Credit Bureau background check. By applying for a new account, each account applicant consents to AmTrust obtaining a credit report and verifying his or her background information. AmTrust reserves the right to not open an account that has inconsistencies found in the information provided on the account application, from the background check, or if substantial derogatory information exists in a credit investigation.
- AmTrust must be able to successfully process your initial deposit. You will be notified if your account request cannot be processed.
The following account types cannot be opened online: business accounts, accounts opened by power of attorney, accounts in the name of a trust or trustee, and accounts under the Uniform Gifts to Minors Act or similar statutes.
Back to Top Does AmTrustDirect.com offer IRA accounts?
AmTrustDirect.com does not offer IRA CDs. IRA CDs are only available through our branches in Ohio, Florida and Arizona.
Back to Top Can I fund my CD, e-Money Market or e-Savings account with a check?
Absolutely. There is an option available in the online application process to make your initial deposit by mailing in a check. If you select this option, you will be provided with a form at the end of the application process for you to print and mail with your check. You will also receive instructions as to where to mail the check and form, and how the check should be written. Note: If you choose to mail us a check as the funds to open your CD, the opening could be delayed up to 10 business days or more due to mailing and check processing delays beyond our control.
Back to TopAre the CDs on AmTrustDirect.com fixed rate CDs?
Yes, the CD will earn interest at the APY (Annual Percentage Yield) disclosed at the time of application, and the rate will remain constant over the entire CD term.
Back to TopCan I open an account with a beneficiary?
Yes. Accounts, either individual or joint, with up to two beneficiaries can be opened online. You will have the opportunity to name a beneficiary during the online application process.
Back to TopHow do I know when my new account is opened?
Opening a CD, e-Money Market or e-Savings account on AmTrustDirect.com is simple:
- Complete the online application, where you will select an initial funding option. You can have the funds withdrawn from a checking or savings account with another bank as an Automated Clearinghouse ("ACH")transaction, which is electronic. You also have the option to send us a check for the opening deposit. We process ACH transactions faster, because information is shared electronically, without waiting for the paper check to go through the mail. Using ACH means you will begin to earn interest faster.
- If your application to open a CD, e-Money Market or e-Savings account is received after 8:00 p.m. Eastern Time on a business day, or on a Saturday, Sunday or Federal holiday, the CD interest will begin to accrue as of the next business day and the account will be opened when we complete our application process. Our business days are Monday through Friday, excluding Federal holidays. If you provide your opening deposit funds by check, the CD will be opened and interest will begin to accrue on the business day the check is received; the opening could be delayed up to 10 business days or more due to mailing and check processing delays beyond our control.
- Once the CD, e-Money Market or e-Savings account is open, we will send you a confirmation letter with your account number via U.S. mail. Allow 5 to 7 days for the letter to arrive.
We take your security and privacy very seriously and always go the extra step to protect your information and your money. We utilize the industry-standard technology and procedures to ensure the safeguarding of information submitted via AmTrustDirect.com. For complete details, review our
Security Statement.
To login and view your account information, you'll need the user ID and temporary password we send you in the mail when you open your account. Never provide this personal information to anyone. You can go to
www.AmTrustDirect.com and login from the homepage. After your initial login, you will be prompted to change your temporary password. If you do not know the initial login or do not remember your user ID or password you can call our Customer Contact Center 24/7 at (888) 696-4444.
If you opened a joint account, both you and the joint account holder will have your own unique user ID and password. Although you share an account with only one account number, you will still each have your own login information.
Is there a penalty for early CD withdrawal?
Yes, as with any CD, there is a penalty for withdrawal prior to the maturity date. The early withdrawal penalty for an AmTrust Direct CD is as follows, depending on the term:
- 11 months or less is three (3) months of interest
- 12 - 23 months is six (6) months of interest
- 24 - 47 months is nine (9) months of interest
- 48 months or more is twelve (12) months of interest
The early withdrawal penalty is assessed regardless of when, prior to maturity, you make a withdrawal. Depending on how early you redeem an AmTrust Direct CD, the resulting penalty may be greater than the interest that has been earned on the deposit.
Interest Compounding/Payment Frequency:
- 3 - 5 month term: Compounds daily / paid at maturity
- 6 - 120 month term: Compounds daily / paid semi-annually
Interest begins to accrue on the business day we receive the initial deposit. If the CD request is received after 8:00 p.m. Eastern Time on a business day, Saturday, Sunday or Federal holiday the CD interest will begin to accrue as of the next business day. Our business days are Monday through Friday, excluding Federal holidays.
If a check is sent to open the CD, the CD interest will begin to accrue on the business day the check is received. Note: If you choose to mail us a check to provide the funds to open your CD, the opening could be delayed up to 10 business days or more due to mailing delays beyond our control.
You will not receive a statement. If you chose to have the interest accrue to the CD, information for the CD will be provided when we mail a pre-renewal notice approximately 30 days prior to the CD maturity date. You may obtain CD information over the phone by calling our Customer Contact Center at (888) 696-4444.
Whenever you like, you can view your CD information online at
www.AmTrustDirect.com. Just login directly from our homepage to view your account. If you forget your user ID or password, call our Customer Contact Center at (888) 696-4444.
Yes, we will send you a notice approximately 30 days prior to maturity, including information on how to renew. Then, as owner of the CD, you can do nothing and your CD will rollover at the same term into our current rate. Or, to change your term, visit us online at
www.AmTrustDirect.com. Click on the Renew Your CD button on our homepage and follow the instructions..
You may redeem your CD, or change the amount or term, within 7 calendar days after the maturity date without penalty. If you do not provide instructions before the grace period ends, your AmTrust Direct CD (including accrued interest) will rollover at the same term into our current rate. After the 7 day grace period, a penalty will be assessed for early withdrawal. If the 7th day of the grace period falls on a weekend or holiday, you will be required to provide maturity instructions by 8:00 p.m. Eastern Time on the immediately preceding business day. Our business days are Monday through Friday, excluding Federal holidays.
Back to TopWhat are my options if I want to close my CD during the grace period?
To close your CD during the grace period, please send a written request postmarked by the last day of the grace period that includes your name, account number, current term, amount of the CD, and your instructions for closing the CD to: AmTrust Bank, P.O. Box 94647, Cleveland, Ohio 44101-4647.
Additionally, if you opened your CD account online, you can send us a secure message from inside online banking by logging into your online banking account, clicking on the services tab, and then clicking on "Send Secured Message". Be sure to include your account number, current term, amount of the CD, and your instructions for closing the CD in your secure message. We will then mail you an official check in the amount of your CD.
Back to TopCan I add money to my CD once it has been opened?
No, you may not add money to your CD prior to the maturity date once it is opened. You may add money or change the term or rate of your CD account for up to seven (7) days after maturity without penalty. We mail a CD pre-renewal notice to you with instructions for renewal, about 30 days before your CD maturity date. If you do not take action by the last day of the grace period, your CD will automatically renew, at the standard rate that applies to the term of your CD.
When renewing your CD online, your new CD will renew with the same interest disbursement frequency and method as your expiring CD. Any addition to or withdrawal from a CD must be done by submitting a written request postmarked by the last day of the grace period, that includes your name, account number, current term, amount of the CD, and your instructions for either re-investing full or partial funds to: AmTrust Bank, P.O. Box 94647, Cleveland, Ohio 44101-4647. For additions to your CD account, please enclose a check made payable to AmTrust Bank in the amount you would like added to your account. You may not see the additional funds reflected online in the CD balance for up to 10 business days, due to mailing delays that are beyond our control. However, the interest earned on the CD will assume the additional funds were deposited on the first day of the new term for the renewed CD, so there will be no loss of earned interest if additional funds are mailed to us.
Online renewals made on a non-business day or after 8:00 p.m. Eastern Time on a business day, Saturday, Sunday or Federal holiday will be effective on the next business day. If a grace period ends on a Saturday, Sunday or holiday, renewals, deposits or withdrawals must be made on or by the business day immediately preceding the end of the grace period. Our business days are Monday through Friday, excluding holidays.
Back to TopCan I receive interest disbursements from my AmTrust Direct CD?
Yes, for CD balances over $5,000, you can choose to receive interest disbursements on a monthly or semi-annual basis (on the anniversary date of the account opening). Interest disbursements can be posted to an AmTrust Bank checking or savings account, or mailed to you by check (there is a $2.50 fee to receive interest disbursements by check).
Back to Top
Do I have to change banks to open an e-Money Market or e-Savings account?
No, since the e-Money Market or e-Savings account can be linked to an existing account at another financial institution, you can still keep your primary checking account at another bank. Your e-Money Market or e-Savings account is a safe and secure home for your savings with an easy to use transfer capability to move money to and from your other accounts.
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How do I make deposits to and withdrawals from my e-Money Market or e-Savings account?
After making your initial deposit by electronic transfer or check, you can link your e-Money Market or e-Savings account with up to six accounts that you hold at other institutions. Once a link is set up, you simply login to your account at AmTrustDirect.com where you can easily transfer money between your e-Money Market or e-Savings account and your linked accounts at other financial institutions.
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Back to Top
What is a linked external account?
A linked external account is an account that you hold at another financial institution and that you designate for online fund transfers into and out of your e-Money Market or e-Savings account. You are permitted to link up to six accounts to your e-Money Market or e-Savings account.
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How do I access the External Transfer service?
Our external transfer functionality makes it simple to link your e-Money Market or e-Savings account to accounts you own at other banks and easily transfer money into your e-Money Market account to take advantage of our great rates.
1. Login from the AmTrustDirect.com home page.
2. Enter your user ID and password to login to online banking.
3. Click on your e-Money Market or e-Savings account from the online banking home page (initially identified as "Money Market Checking or Savings") to go to
the "Account History" page.
4. Click the "External Transfer" button on the top of the page. You will be asked to re-enter your social security number and the last four digits of your e-Money Market or e-Savings account number to identify yourself as an AmTrust Direct customer.
Please note that if you also have an AmTrust Direct e-Money Market account, you must use your e-Savings account number to log-in to the External Transfer service at least one time. After using the e-Savings account number to log-in, both your e-Money Market and e-Savings accounts will be accessible together via the External Transfer service using either account to log-in.
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Back to Top
How do I add or delete a linked external account?
Once you've reached the External Transfer section (see "How do I access the External Account function" above) you can easily add or delete a linked external account.
To add a new external account, click on the "add external account" button and follow the simple steps.
External accounts can be easily removed by clicking the "Remove" button in the next to the account that you want to remove. Please note that once a linked external account is deleted, you cannot re-link it.
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Back to Top
Where is the routing number on my check?
To set up linked accounts from other financial institutions, you will need to provide a routing number to AmTrust Direct. Routing numbers expedite the processing of debits and credits between financial institutions.
The sample check below shows where routing numbers can be found on your checks.
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Back to Top
What is the routing number for AmTrust Direct?
AmTrust Direct's routing number is 241070433.
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How long does it take for money I transfer from my e-Money Market or e-Savings account to appear in my linked external account?
You can expect money you transfer from your e-Money Market or e-Savings account to appear in your external account within two business days. However, the exact timing will depend upon the processes of the other institution.
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Back to Top
How long does it take for my confirmation deposits to show up in my external account?
Confirmation deposits should show up in your external account within one to two business days.
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What is the latest time I can schedule a transfer to occur the next day?
If we receive your transfer request by 6:00 p.m. Eastern Time, your transaction will be processed the next business day. If we receive your transfer request after 6 p.m. Eastern Time, it will be processed the second business day after you submitted the request.
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Back to Top
Can I link more than one external account?
Yes, you may link up to six external accounts to your e-Money Market or e-Savings account.
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How often will I receive a statement?
You will receive a monthly statement for the e-Money Market or e-Savings account.
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Does the e-Money Market or e-Savings account have fees or minimum balance requirements once the account is opened?
No. Once the account is opened, there are no minimum balance requirements or monthly fees for the e-Money Market or e-Savings account. Simply maintain a balance of $0.01 or more, and the account will remain open. Additionally, there is no charge for making one-time or recurring transfers into or out of your e-Money Market or e-Savings account.
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Can I use an ATM card to access my e-Money Market or e-Savings account?
No, ATM transactions are not available for these accounts. However, the e-Money Market or e-Savings account offers account holders easy access to their money through electronic transfers to linked accounts.
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Are there limits on the number of withdrawals or deposits that I can make?
There is no limit on the number of deposits you can make each month. However federal regulations require us to limit the number of withdrawals and transfers from the e-Money Market or e-Savings account to six per month.
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Are there limits on the dollar amount that I may transfer out of my account?
Yes. For security reasons, electronic transfers out of an e-Money Market or e-Savings account are limited to $100,000 per day and $2,500,000 per month.
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What if I get a pop-up blocker message when trying to enter the external transfer service?
Your internet browser's pop-up blocker may be preventing you from accessing our external transfer screens. Please change your pop-up blocker to allow access to these screens so that you can take advantage of this service.
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How do I set up my AmTrust Direct e-Money Market or e-Savings account as a linked account with another financial institution from their site (example: linking your e-Money Market from your Bank of America account)?
When linking your AmTrust Direct e-Money Market or e-Savings account to an account at another financial institution, you will need to set-up your e-Money Market as a "checking" account, and set-up your e-Savings account as a "savings" account. Otherwise, any transactions to or from your AmTrust Direct e-Money Market or e-Savings account will not be processed.
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Emigrant Direct does not permit third party transfer requests. Therefore after linking your Amtrust Direct e-Money Market e-Savings account and your Emigrant Direct account, you must make transfer requests via Emigrant Direct's website.
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