Contact Us 

Serving our customers is our number one priority.
With that in mind, we have several ways for you to contact us.

By Phone
For Account Inquiries:

Customer Contact Center (888) 228-8146

General Service
Monday - Friday 8am - 8pm ET
Saturday 9am - 5pm ET

Online Banking
Monday - Friday 8am - 8pm ET
Saturday 9am - 5pm ET
Sunday 9am - 4pm ET

By Email
Use our convenient email form below to send us any questions you may have about our accounts and services.

Please complete all of the fields below.
Note: Email is not secure. Please do not include your account information, social security number, PIN or password. Online Banking customers can login from the AmTrust Direct homepage to send a secure email, if desired.
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Copyright 2015. AmTrust Direct, a service of New York Community Bank. All rights reserved.